Account Manager (MA), Lexia Learning

Lexia Learning, a Rosetta Stone Company, is a highly respected developer of technology-based reading programs for all students in Pre-K€“Grade 5 and at-risk students in Grades 6€“12. Together, Lexia and Rosetta Stone provide the most extensive suite of products to help students learn to read and speak English.
We are expanding our sales team to meet growing demand and are seeking an Account Manager! Be part of our growth and provide school districts with software and implementation services proven to help all students become successful readers.
This position will cover the Delaware, Pennsylvania and West Virginia territories.
This position may be filled from our Concord, MA headquarters office location or a remote Philadelphia, PA location.
Role Objectives:
Guide existing customers to renew existing subscriptions, expand scale of usage and convert to latest version of program
Lead new school level customer prospects through the evaluation process to closure
Support aligned Account Executives with district level customer facing activities
Qualify and close school-level inbound leads
Essential Job Functions:
Manage and grow business relationships with existing Lexia customers.
Maintain regular contact and communication
Identify and address customer needs and expectations
Notify customers of subscription renewal and consult on purchasing options
Prepare renewal and expansion purchasing proposals, then follow to closure
Seek referrals through existing customer network
Manage sales process with selected school level new business prospects.
Research probable purchasers of Lexia products
Introduce Lexia to new prospects over the phone to create awareness/interest
Deliver product demonstrations to individuals and committees via webinar
Work with school-level staff to build support for purchase
Develop proposals and other professional communications
Qualify inbound leads;
Coordinate customer and colleague calendars to maximize productivity
Collect customer data and case study success stories
Collaborate with aligned Implementation Manager.
Communicate customer implementation support needs
Collaborate on plans to drive long-term success, product use and customer satisfaction
Communicate and coordinate customer training needs and calendar
Required Skills & Qualifications:
Minimum of a Bachelor's degree, or equivalent experience.
3+ years of inside sales or customer service experience ideally to pre-K - 12 school districts, and preferably a technology and curriculum (reading) based product
Proven success in high-volume, deadline-driven environment
Demonstrated ability to uncover client needs and propose solutions to ensure customer satisfaction
Track record of goal attainment in selling or providing customer service.
Proficient use of computer software, specifically sales planning, forecasting and tracking tools, such as Salesforce.com and Microsoft Windows, Word, Excel, Outlook , PowerPoint.
Strong analytical, speaking, writing, and presenting skills
Limited ability to travel overnight €“ approximately 10%
At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.

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