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Franchised Housekeeping Supervisor

Job Number 18002UH6
Job Category Housekeeping & Laundry
Location Residence Inn Boston Concord, Concord, Massachusetts VIEW ON MAP
Brand Residence Inn
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International?s franchisees.
Please apply online at: http://smrtr.io/MGFh
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee controls all aspects of the hotel?s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Company Description
Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!
At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a can do attitude and what we like to call stick-to-itiveness that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.
Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!
Job Description
The Residence Inn Hotel in Concord-Boston is looking for a Housekeeping Supervisor. The ideal individual will have previous housekeeping leadership experience, and have an extraordinary customer service focus.
GENERAL RESPONSIBILITIES:
+ Tour and inspect rooms on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
+ Work to continuously improve GSS scores
+ Conduct self - audits to improve performance and cleanliness
+ Verify number of associates to number of rooms. Monitor productivity
+ Assign specific responsibilities to associates
+ Identify vacant rooms to be cleaned first on boards
+ Check vacant ready rooms to verify actual status
+ Record performance check as guests check out throughout day
+ Check rooms for arriving VIPs
+ Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized
+ Report unserviceable rooms to General Manager/ Executive Housekeeper
+ Assist housekeeping associates in duties as needed
+ Assist with cleaning of public spaces as needed
+ Qualifications
+ Fluency in Spanish preferred
+ Supervisory experience in the Hospitality/Hotel industry
+ Specific brand knowledge is a plus
+ Strong Leader of people
+ Proficient in English language/Bilingual is a plus
+ Intermediate computer skills
+ Familiar with common computer software programs
+ Must be willing to work holidays
+ May require overnight stays
+ Some work in office
+ Must be willing to work varied hours
Additional information
Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
+ Opportunities for advancement and career growth
+ Warm and supportive work environment
+ Competitive Wages
+ Medical, Dental and Vision Insurance
+ Company-funded Health Reimbursement Account
+ Flex Spending Account
+ Voluntary Life Insurance
+ Short Term and Long Term Disability
+ 401(k) retirement plan with Employer Match after one year of employment
+ Paid Time off Programs
+ Holiday Pay
+ Jury Duty Leave and Bereavement Leave
+ Hotel Discounts
+ Colwen Hotels is an equal opportunity employer. EEO M/F/D/V"
_This company is an equal opportunity employer._
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