Customer Service Representative

Customer Service Representative
Job Ref: 17363
Category: Clerical & Administrative Support
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA
Department: Nutrition Services
Schedule: Per Diem
Shift: Variable Shifts
Hours: 9-6:30, 6am to 6pm, 6am to 4:30pm, 7-3:0
Job Summary
Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.
Minimum Qualifications

  • Education

    • HS Diploma; college degree preferred.

  • Experience

    • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.

  • Licensure and/or Certification

    • N/A

  • Skills

    • Working knowledge of the Meditech system.

    • Excellent communication and correspondence skills.

    • Excellent customer service skills.

    • Ability to read, write, and communicate in English.

    • Strong computer skills.

    • Ability to maintain confidential information.

    • Assist with patient meal selection

    • Work with patients on various diets

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Company Description:

Since 1911, our communities have looked to us to provide the most sophisticated, high-quality care available, close to home.

Today, Emerson has grown to become a regional health system serving over 300,000 individuals in 25 communities in our area. And while much has changed, our commitment has remained the same: to provide advanced care in an atmosphere of warmth and compassion. It's why we continually invest in new technologies and treatments. And it's why we invest so heavily in our people - in their education, their growth, their futures.

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