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Behavioral Health Support Specialist

Behavioral Health Support Specialist
Job Ref: 17379
Category: Behavioral & Mental Health
Location:
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA
Department: Physician Hospital Organization
Schedule: Full Time
Shift: Day shift
Hours: 8:00am-4:30pm
Under the general direction of Population Health Management, the Behavioral Health Support Specialist will be an integral part of the behavioral health integration care team providing support to patients and physician practices regarding behavioral health management for adults with varying levels of depression, anxiety, substance use, etc. Works collaboratively with the team to implement evidence-based services for primary care patients utilizing tools and training from the IMPACT Collaborative Care model and Partners HealthCare.
Job Functions:
  • Ensure systematic screening of adults, using evidence-based screening tools (e.g., PHQ9, GAD7) to help physician practices better understand the needs of their aging populations.
  • Use a variety of educational materials, brief intervention techniques, and community resources to engage patients, increase their motivation to change, and support patients in establishing behavior change goals and implementing plans to meet those goals.
  • Manage a target caseload of 80 primary care patients.
  • Effectively communicate with the patient and care team.
  • Systematically review the caseload with the consulting psychiatrist and LICSW each week.
  • Participate in development of maintenance plan with patients to help them maintain a healthy lifestyle.

Minimum Qualifications:
Education: Bachelor's degree, preferably in social work, counseling, health education, psychology, or behavioral health.
Experience: Minimum 2 years in relevant setting (health care and/or behavioral health).
Licensure and/or Certification: Valid driver's license
Skills:
  • Aptitude in problem-solving and behavioral change strategies (i.e. Motivational Interviewing and Behavioral Activation)
  • Ability to serve as a critical liaison to facilitate connections between people
  • Ability and willingness to function independently and proactively in a primary health care setting
  • Ability to maintain a professional stance if conflicts arise with other staff
  • Flexibility to adapt to unforeseen needs or circumstances
  • Effective use of the Internet and Microsoft Office programs such as Word, Excel and Outlook
  • Effective use of electronic medical records once trained
  • Excellent customer service skills.
  • Ability to maintain confidential information

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Company Description:

Since 1911, our communities have looked to us to provide the most sophisticated, high-quality care available, close to home.


Today, Emerson has grown to become a regional health system serving over 300,000 individuals in 25 communities in our area. And while much has changed, our commitment has remained the same: to provide advanced care in an atmosphere of warmth and compassion. It’s why we continually invest in new technologies and treatments. And it’s why we invest so heavily in our people - in their education, their growth, their futures.




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